Privacy Policy

KaiserBuilt ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). By using our website or providing us with your information, you consent to the handling of your personal information as set out in this policy.

1. What personal information we collect

The kinds of personal information we may collect and hold include:

• Your name, phone number and email address;
• Your suburb, town or address and details about your block or building project;
• Information you provide in enquiries, consultations, quotes and building contracts;
• Technical information collected automatically when you use our website (such as your IP address, browser type, device and pages visited, via cookies and similar technologies).

We only collect sensitive information (as defined in the Privacy Act) where it is reasonably necessary and with your consent. We generally do not collect personal information from third parties — where we do, we take reasonable steps to notify you.

2. How we collect your information

We collect personal information directly from you — for example, when you complete our enquiry form, call or message us (including via WhatsApp), email us, or engage us for building services. We may also collect it automatically through our website. Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, though this may limit our ability to assist you.

3. Why we collect, hold, use and disclose your information

We collect, hold, use and disclose your personal information to:

• Respond to your enquiry and provide quotes, consultations and information;
• Design, arrange and deliver our building and related services;
• Administer contracts, invoicing, warranties and after-care;
• Improve our website, services and customer experience;
• Send you information or marketing you have requested or that is related to our services (you can opt out at any time);
• Comply with our legal obligations.

We will not use or disclose your personal information for a purpose unrelated to the above unless you would reasonably expect it, you consent, or it is otherwise permitted or required by law.

4. Disclosure to third parties

We do not sell your personal information. We may disclose it to trusted third parties who help us operate our business or deliver your project, such as our staff, contractors and trades, designers and consultants, and IT, email, messaging and website service providers. We require these parties to protect your information and use it only for the purpose we provide it. We may also disclose information where required or authorised by law.

5. Overseas disclosure

We primarily store and handle personal information in Australia. Some of our service providers (for example cloud, email or website hosting and analytics providers) may store or process data on servers located overseas, or in countries including the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

6. How we hold and protect your information

We hold personal information in electronic and, where relevant, physical form. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary for the purposes described above or as required by law, and take reasonable steps to destroy or de-identify it when it is no longer needed.

7. Data breaches

If a data breach involving your personal information occurs that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

8. Direct marketing

We may send you marketing about our services where permitted by law. Every marketing message will include a simple way to opt out (unsubscribe), and you can also opt out at any time by contacting us. We do not sell or provide your information to other organisations for their own marketing.

9. Cookies & website analytics

Our website may use cookies and similar technologies to help it function and to understand how it is used. You can disable cookies through your browser settings, though some features may not work as intended.

10. Accessing & correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading, by contacting us using the details below. We will respond within a reasonable period. There is generally no charge for making a request, though a reasonable charge may apply for providing access in some cases. If we refuse access or correction, we will tell you why in writing.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below and we will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.

13. Contact us

For any privacy question, request or complaint, contact us at:

• Email: info@kaiserbuilt.com.au
• Phone: +61 402 731 683
• Post: KaiserBuilt, South Australia (registered address to be added)